Lisnory's life story shows her love for her profession, working in a banking institution, and her ability to overcome life's challenges.

Branch 6631 of the Credit and Commerce Bank (BANDEC, in Spanish) opened its doors in 2014 in response to a clear need: to bring banking services to a somewhat remote area and offer comprehensive coverage, when other offices in the province were not as accessible.

From that first day, the branch was managed by Lisnory Deisy Bembibre Guerra, a woman whose career combines military discipline and financial experience, and who has turned the office into a benchmark for results and community service.

Lisnory entered the banking sector in 2004 after nine years of service in the Revolutionary Armed Forces (FAR, in Spanish). Her training as a graduate in Accounting and Finance, combined with the discipline she learned in the Youth Labor Army, provided her with the tools to understand business and budgetary systems, as well as to adapt control methodologies and requirements to a public service environment.

“My first position at BANDEC was as an auditor around 2004. A year later, I took over the management of a branch in the municipality of ‘Amancio,’ because I am from the south of the province,” says this woman who is all honey and steel.

"Since then, I have not left the management role, except during my maternity leave, which was a brief hiatus in my working life. I've been with the bank for more than two decades."

In her own words, she describes the life of a bank employee as one of sacrifice and long hours at the branch.

"Every change requires us to adapt. The arrival of magnetic cards, Transfermóvil, and the bankarization transformed the dynamics and demanded a sustained effort in terms of training and personalized service."

“Banking requires hard work and a lot of dedication to customers. We have to train them, because there are people who don't know what it consists of, especially the elderly,” she explains, with a tone that reveals the patience and empathy she considers essential for the task.

Her management of the branch is based on a human philosophy of service. She demands clear explanations and a decisive attitude from her team so that, even if there is no immediate solution, those who come to the facility leave understanding the problem and satisfied with the service they have received.

This practice has led to an improvement in the service rating over time. Lisnory also recognizes that not everyone can be completely satisfied.

“Taking on a new branch with so many new staff was difficult; we made a lot of accounting mistakes, but I took on the responsibility with great dedication, and at the end of the year, we had very good results.”

This combination of self-criticism and pride in her achievements is repeated when she recalls the consistency in the audit reports and the annual growth that the office has maintained since 2014.

Her personal life is intertwined with her career. With tears in her eyes and palpable emotion, she confesses that it was her father who encouraged her to accept her first management position. “My dad told me that I could do it and that I would succeed,” she says with the certainty that her father was a wise man and was not wrong.

"The unconditional support of my husband and my daughter, Lizt Deysi, has also been a source of strength in the most difficult moments, especially when I faced health problems."

"Being diagnosed with a chronic condition marked a pause in my work. On March 3, 2016, I was diagnosed with Parkinson's disease at the International Center for Neurological Restoration. After taking over the branch, starting with this complex condition forced me to face the double challenge of recovery and maintaining the management of an office in the process of consolidation."

"In 2023, I went through another critical period with several months of disability. The insistence and support of the bank's management, as well as the medical care and follow-up from colleagues, were decisive for my return.
“I thought I couldn't continue after four months of medical leave; I thought I wouldn't be able to return. The provincial director at the time, Orlando, called me every day and encouraged me to keep going,” she says, with gratitude to those who accompanied her.

She describes her relationship with his colleagues and superiors as warm and professional, mentioning the special treatment he received from those who led the management team at different times, the close monitoring by managers such as Xiomara, Orlando, and Madelaine, and the solidarity of the team in times of adversity.

This dynamic of institutional support is complemented by the discipline and personal effort that she has always put into his work. “I strive and do everything possible to get the job done,” he says, humbly admitting that his health limitations sometimes limit her capacity, although his dedication remains intact.

HER COMMITMENT TO NEW TECHNOLOGIES

The recognition is a testament to her sustained work. The branch received the “Distinguished National” award from the National Union of Public Administration Workers and has maintained satisfactory evaluations in audits.

For her, each achievement is proof of the collective effort and the success in orienting the work towards the needs of the population. However, she maintains her appetite for improvement. The satisfaction she feels is partial because perfection is a permanent goal.

Lisnory's view of new forms of payment is both practical and humane. She recognizes the advantages of digitization and payment methods, but warns of the gap they leave for those who are unfamiliar with technology.

"We are committed to banking with support, to ongoing customer training, and to maintaining face-to-face, empathetic service that helps the population adapt to change.

“Technology makes things easier, but the bank must retain the ability to understand and explain, to offer solutions tailored to people's realities.”

Lisno, as she is also known to those closest to her, constantly recalls what she learned at the FAR; her career at the bank, from auditor to director, from a branch in “Amancio” to leading Branch 6631 since its opening. Each stage taught her different lessons, order, and control.

“I have learned the most important lessons of my working life in the banking system,” she explains, acknowledging the organization and clear rules that defined her working style."

“The future commits us to improving every day.” She does not promise certainties, but she does promise dedication. She maintains a mixture of realism and hope, understanding that not everything depends on a single office or a single director, but she is convinced that daily contributions add up.

She is grateful for institutional recognition and family support, but she insists on the importance of collective work and community ties to maintain standards and continue moving forward.

The story of branch 6631 is also that of a director who combines technical rigor with human patience, who overcomes health and work challenges with family and professional support. “I have had results. We don't achieve everything we want, but every day we try to contribute a little more. That is what guides us: perseverance, respect for the client, and constant effort.”